Terms of service

Terms & Conditions – ScentiFeel

1. Introduction

Welcome to ScentiFeel. By accessing or using our website www.scentifeel.com, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website or place an order.

2. Products and Pricing

  • All products listed on our website are subject to availability.
  • Prices are displayed in Pakistani Rupees (PKR) and include applicable taxes unless stated otherwise.
  • We reserve the right to change prices without prior notice.
  • Product images are for illustrative purposes; the actual product may vary slightly.

3. Orders

  • Orders can be placed via our website or authorized channels.
  • By placing an order, you confirm that all details provided are accurate.
  • We reserve the right to cancel or refuse any order for any reason, including pricing errors, product unavailability, or suspicion of fraud.

4. Payment

  • Payments can be made via the methods displayed at checkout (e.g., Cash on Delivery, bank transfer, or online payment gateways).
  • For Cash on Delivery, payment is collected at the time of delivery.
  • Orders will not be processed until payment is received (for prepaid methods).

5. Delivery & Shipping

  • Delivery is available within Pakistan only.
  • Estimated delivery times are provided, but delays may occur due to circumstances beyond our control.
  • Customers are responsible for providing accurate delivery information.
  • Delivery charges, if any, are non-refundable.

6. Returns & Refunds

Please refer to our Return Policy for detailed instructions. In summary:

  • Returns are accepted within 15 days for unused, unopened 50ml bottles.
  • Refunds are processed after receiving the returned product and verifying its condition.
  • Delivery charges are non-refundable.

7. Intellectual Property

  • All content on the website, including logos, images, product descriptions, and text, is the property of ScentiFeel.
  • You may not copy, reproduce, or use our content for commercial purposes without written permission.

8. Limitation of Liability

  • ScentiFeel is not liable for indirect, incidental, or consequential damages arising from the use of our products or website.
  • We are not responsible for delays caused by courier services or factors beyond our control.

9. Governing Law

  • These Terms & Conditions are governed by the laws of Pakistan.
  • Any disputes arising from the use of our website or products will be subject to the jurisdiction of Pakistani courts.

10. Changes to Terms

  • We reserve the right to update or modify these Terms & Conditions at any time.
  • Updated terms will take effect immediately upon posting on the website.

11. Contact Information

For questions regarding these Terms & Conditions or your orders, contact us:

📧 Email: director@scentifeel.com
📱 WhatsApp: +92 304 4236432

Address:
ScentiFeel Head Office
Behind COMSATS University
LDA Avenue One Road
Lahore, Pakistan

Support Timings: 09:00 AM – 09:00 PM